The exclusive XPEL Window Tint Dealer and Certified Install Shop in SW Oklahoma.

2110 NW Ozmun Ave, Lawton, Oklahoma 73505, United States

(580) 699-7979

Detailing / Tint / Accessories

Terms & Conditions

Additional Information

When you book online or via phone with twistedcustomz.com, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.


Booking Terms & Conditions


  • Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of service
  • Twisted Customz will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician
  • All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes
  • We cannot guarantee any firm times when accepting your booking.
  • Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type
  • We reserve the right to use any independent contractor to undertake your auto detailing and may need to change the detailer at short notice without penalty
  • Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavor to communicate the changes prior to arrival
  • We reserve the right to take a debit or credit card details to secure the booking
  • We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure
  • All vehicles are cleaned at the customers own risk
  • All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at anytime at the sole discretion of twistedcustomz.com. Twisted Customz reserves the right to refuse service to anyone
  • Twisted Customz, LLC reserves the right to refuse or deny customer demands above and beyond the booked service
  • Twisted Customz will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered


Pricing Terms & Conditions


  • Twisted Customz reserve the right to charge an hourly rate of $50 (or proportion thereof) for any work that is not within the boundaries of the booking
  • A minimum $25 surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials
  • Our prices are based on detailing type, type of car and condition of the vehicle and will be advertised as "Starting At" for pricing
  • Twisted Customz reserves the right to charge each vehicle according to its condition, and the type of vehicle
  • Twisted Customz reserves the right to amend any price during the detailing should it differ from the original estimate
  • Prices online do not include any local and/or state taxes that apply to services
  • Twisted Customz has a 3.5% Cash Discount Incentive built into all pricing to include verbal quotes.


Communications


  • Twisted Customz will send you SMS text messages to confirm your service request, provide information about the detailer matched to your job, and to conduct a customer satisfaction survey after the job is completed. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Twisted Customz is not responsible for any of these potential costs
  • Twisted Customz may provide your order request to any detailer within our network or out of our network to fulfill your request in a timely manner
  • When your service request is matched to a provider, your name, phone number, service address and vehicle information will be shared with that service provider
  • Twisted Customz may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling
  • All inbound and outbound customer service calls may be recorded for quality assurance


Our Service Terms & Conditions


  • We may ask you where you heard about Twisted Customz in order to gauge our marketing strategies
  • We may conduct customer satisfaction surveys
  • We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit
  • We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)


Cancellation Terms & Conditions


  • We require 24 hours notice to cancel or reschudle appointments
  • Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 50% of the service cost
  • Same day appointments that are cancelled will incur a charge of 50% of the service cost
  • Twisted Customz reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know
  • Twisted Customz reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company
  • Failure to be present at the time of the scheduled appointment will result in an additional flat reate fee of $25 being added to the original invoice

Service Guarantee


  • If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service
  • Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Twisted Customz voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs
  • Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate
  • Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee
  • Only services included in your order and additional services authorized by Twisted Customz are covered under our service guarantee. Any services not authorized by Twisted Customz are at customer's own risk
  • Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Twisted Customz 
  • Any claims must be filed within 24 hours of the completion of the service by phone (580) 699-7979 or by email info@twistedcustomz.com. Pictures of the area must be emailed to info@twistedcustomz.com within 24 hours of the claim being made


Gift Certificates


  • Gift Certificates can only be used once per vehicle per service
  • Gift certificates can not be combined or redeemed with additional promotions
  • Gift certificates reflect a cash value. Prices for services may adjust due to seasonality, location, inflation, or demand
  • Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate
  • Any balances for services ordered are due at time of service and do not include additional services, tax, or gratuity